Frequently Asked Questions

Some IMAP-Accounts need an older TLS-Version. Instructions can be found for Linux or Windows.

You can set the permissions for the "Standardgruppe". This group includes all users of your domain, as well as any future users. Instructions can be found under Instruction Manual.

We recommend the use of the DAVx⁵ app (free on F-Droid, paid on Google Play) to synchronize your contacts and calendar. We have instructions for the set-up of this app on our website. An alternative is the app OpenSync (free on Google Play).

You can enter maximal 8 addresses to auto forward your e-mail to. If you want to auto forward the received e-mails to more than 8 addresses, please contact our support team under support(at)stepping-stone.ch. We will be happy to configure an alias mailing list.

A detailed instruction how you can share your address book can be found here.

We recommend amenic ag.

To let us administer your Domain at amenic ag, please use the following information for the technical contact:
Amenic ID: 3XKY92, stepping stone Ltd., Michael Eichenberger

A detailed explanation how to share your E-Mail folder can be found here.

An step-by-step manual how to change the settings of your calendar can be found here.

The first one mentioned uses decimal (SI) and the second one binary (IEC) unit prefixes. The actual sizes are shown in the table beneath.

Decimal		Binary
SI unit	Meaning	IEC unit	Meaning
Kilobyte (KB)	1 000 Byte	Kibibyte (KiB)	1 024 Byte
Megabyte	1 000 000 Byte	Mebibyte (MiB)	1 048 576 Byte
Gigabyte (GB)	1 000 000 000 Byte	Gibibyte (GiB)	1 073 741 824 Byte
Terabyte (TB)	1 000 000 000 000 Byte	Tebibyte (TiB)	1 099 511 627 776 Byte
Petabyte (PB)	1 000 000 000 000 000 Byte	Pebibyte (PiB)	1 125 899 906 842 624 Byte
Exabyte (EB)	1 000 000 000 000 000 000 Byte	Exbibyte (EiB)	1 152 921 504 606 846 976 Byte

 

More information can be found on Wikipedia.

 

 

To see the actual storage of your mail box you have to log in to your online mail account. On the top right of this website you will find the login button. The available storage and how much is currently in use is found in the Mail tab.

There are several options to ensure sending and receiving mail when you are running out of storage.

• You can order more storage. Please contact our support, we are happy to increase your storage for you.
• Delete the e-mails you do not need anymore.
• If you are using a local software to read your emails, it is possible that your locally deleted mails are still stored online. To delete those, log in with your account (on the top right of this website you will find the login button) and open the menu beside your trash folder to empty the trash bin (last option).

The technical limitation of recipients per Mail is 1'000.

Please note that sending mass mailing is not allowed. More information can be found in our "terms and conditions" paragraph 4 and 5.

When our mail server receives an e-mail, it is checked to see whether it is spam or not. No definitive decision is made between spam and non-spam. Instead, each e-mail is assigned a spam score. The higher the score, the more likely it is to be spam.

The server then has different rules for each e-mail account as to how it should react to the score. By default, e-mails with a score > 6.31 are placed in the spam folder instead of the inbox. E-mails with a score > 1000 are not saved at all, but automatically deleted.

If you receive a lot of spam e-mails in your inbox, we can lower the spam score for your e-mail address so that spam mails are moved into your spam folder earlier. Please contact us by e-mail for this purpose.

It may be useful to analyse the spam score of the spam e-mails in your inbox in order to set a threshold value tailored to your needs.

The SPAM score of an e-mail can be viewed in the header under "X-Spam-Score":

X-Virus-Scanned: amavisd-new at stepping-stone.ch
X-Amavis-Alert: BAD HEADER SECTION, Missing required header field: "Date"
X-Spam-Flag: YES
X-Spam-Score: 13.14
X-Spam-Level: *************
X-Spam-Status: Yes, score=13.14 tagged_above=2 required=6.31
    tests=[BAYES_50=0.8, HTML_IMAGE_ONLY_20=1.546, HTML_MESSAGE=0.001,
    HTML_SHORT_LINK_IMG_3=0.148, MIME_HTML_ONLY=0.1, MISSING_DATE=1.36,
    RCVD_IN_BL_SPAMCOP_NET=1.347, RCVD_IN_PSBL=2.7, RCVD_IN_SBL_CSS=3.335,
    RCVD_IN_VALIDITY_RPBL_BLOCKED=0.001,
    RCVD_IN_VALIDITY_SAFE_BLOCKED=0.001, RDNS_NONE=0.793,
    SPF_HELO_PASS=-0.001, SPF_PASS=-0.001, T_REMOTE_IMAGE=0.01,
    URI_EXCESS_SLASHES=1] autolearn=spam

 

View the header on different e-mail clients:

• groupware: In the tool bar of the e-mail, click on More actions. Click on View source in the menu.
• Thunderbird: Press "Ctrl-u"
• K-9 Mail: Download the e-mail message. Click Show headers.
• Classic Outlook: Double-click the e-mail message to open it. Click File > Properties. Header information appears in the Internet headers box.
• New Outlook: Select More actions at the top of the message window. Select View > View message details.
• macOS: Choose View > Message > All Headers.
• iOS: On the iOS mail app, it is not possible to view the header.

 

Please note that there is a greater chance that e-mails that are not spam will end up in the spam folder. So if we lower the tolerated spam score for your e-mail account, please check your spam folder regularly in the following weeks.

Yes, you do not have to empty your spam folder. stoney mail is deleting items in your spam folder continuously. Your spam folder deletes the messages automatically after 15 days.

MX entry:

example.com. 3600 IN MX 10 mail.stepping-stone.ch

 

SPF entries:

example.com. 3600 IN TXT v=spf1 redirect=_spf.example.com


_spf.example.com. 3600 IN TXT v=spf1 mx a:mail.stepping-stone.ch a:smtp.stepping-stone.ch ~all

Please log in to our Selfcare-Interface on to https://selfcare.stepping-stone.ch. Make sure you also change the passwords set for the email client on your local devices such as phone and laptop.

You can purchase additional storage by sending an email to support(at)stepping-stone.ch. Please specify in the email how much storage you would like to buy. We will notify you once the change has been made.

In that case, you must be satisfied with our Spam Filter, thank you ;-)